TERMS
The following Terms and Conditions apply generally to all the products and packages sold by Travel Shoreline, LLC, (herein referred to as “the company”) and all affiliated parties including, but not limited to, Shoreline Aviation Services, LLC, Haulin’ Ass AviationSM, and KHM Consulting, Inc. Please ensure you read carefully the Special Terms & Conditions attached to flight-hotel & car hire bookings. Your use of company services confirms acceptance of these terms and conditions.
Responsibility
The Products are sold by The Company as agents for AIRLINE AND WHOLESALE COMPANIES and other principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of the the company's principals and these conditions. It is therefore important to note that all bookings made by the company are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, aircraft charter, rail, car hire, ferry, tour and restaurant operators whose services are utilized by the company, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.
Liability
The company accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. The company cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your travel pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom the company has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your travel. The company reserves the right to decline acceptance of any individual on any travel arrangement(s).
Availability
The products sold by the company are subject to availability at the time of booking.
Rates and Price Variations
The company reserves the right to vary the rates in the event of adverse moments in exchange rates or price rises made by the principals. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, per flight, per accommodation, per crossing ferries, per package; or other arrangement as appropriate to the particular product or service being provided. Car rental is typically based on a 24 hour period commencing from the time of pick-up, unless otherwise arranged and clarified.
Price Inclusions and Exclusions
Items included in the prices or rates of the products are specified in each section. Unless otherwise stated, prices do not include: meals other than as stated in itineraries; any air fares; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance.
Spelling of Names and Documentation
Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s) or government-issued identification. It is your responsibility to advise us of the correct information at the time of booking, as you may incur substantial costs to amend details at a later stage if the information you supplied was incorrect.
Travel Documents
Travel documents are not normally issued until three weeks before departure. When documents have been issued & received by the company they will be dispatched (mailed, emailed, or otherwise provided) to you. It is the responsibility of the traveling party or parties to confirm and arrange any and all legal requirements for travel including, but not limited to, passport, visa, and vaccination requirements.
Payments to The Company:
Unless clearly defined otherwise, full payment is required to secure your booking. Please note that in some cases suppliers may require a deposit higher than $250 per person. No bookings will be processed until a deposit is received. As an intermediary acting on your behalf, no financial liability will be accepted by the company. Any binding contract will only exist between you and the supplier or service provider unless otherwise noted.
The Company cannot accept any responsibility for fraudulent use of a credit card.
Cancellation of Booking
If you request the company to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any applicable cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees, but will vary based on the supplier.
Travel Insurance
Claims made via travel insurance will be in accordance with the terms of each particular policy. In many cases cancellation fees are 100% Refunds of monies may take a minimum 12 weeks to obtain from the travel supplier/wholesaler.
Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges. All travel suppliers and/or wholesalers charge amendment and cancellation fees. In many cases, cancellation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended. All airlines changes and cancellations can be made through the applicable airline direct or through the company for most airlines. Amendments may be subject to service charges or fees assessed by the airline, air carrier, or charter provider and are beyond the control of the company.
The company provides access to booking our recommended travel insurance. If you book with the company and choose not to take out travel insurance, the company will not be responsible for paying any extra costs or expenses you may incur. Travel insurance may provide cover when the premium is paid and the policy issued, and so should be taken out as soon as payment is made for maximum protection.
We strongly recommend all clients to take out travel insurance. Travel insurance covers numerous contingencies. There are however some exclusions including insolvency of airlines and some other operators, acts of terrorism and other acts of wars.
Air Fares - Special Conditions
There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve cancellation or amendment fees, should you need to amend your travel plans. If you have any query regarding these fees please do not hesitate to contact our office.
Flight Timings, Departure Points, Flight Numbers
The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. The company cannot accept responsibility for amended flight timings or numbers.
Multiple Tickets and Connections
If you have purchased multiple tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times. Also, we cannot accept responsibility for any additional costs incurred in changing your flights to accommodate possible future amended schedules. Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.
Hotels
Please note that hotels and room upgrades are listed as per your reservation. Please be aware that hotel grades and hotel standards do vary between countries. Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the vouchers. Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.
Security Deposit – Car Rental
On car rental bookings, the majority of charges are pre-payable unless otherwise noted. Upon collection of your car you may however be asked for a security. This deposit payment method, and refund arrangements, will be dictated by the car rental company.
Refunds for Unused Services
No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
Frequent Flyer Customers
Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as the company cannot be held responsible for obtaining copies of your air ticket at any future date. It is your responsibility to confirm with your frequent flyer program whether the booking class on your reservation is eligible for frequent flyer points.
Health/Injury Statement
There has been recent publicity in the media regarding the possible connection between traveler health, specifically Deep Vein Thrombosis (DVT), and long distance travel. It is your responsibility to ensure that you are fit for travel. If you have a medical condition or physical disability which may be exacerbated by long distance travel or you have any concerns that you may be susceptible to developing DVT you should immediately contact your doctor. The company will not be responsible in any way for any illness, injury, or death that you or traveling parties may suffer relating to, or occurring as a result of, undertaking your proposed travel arrangements. By utilizing our service, you agree to hold the company and its affiliates harmless for any and all claims related to, or arising from, your travel.
Privacy Statement
When you or your agent provides us with personal information about yourself you acknowledge that we will use this information principally for the purpose of making travel reservations for yourself. Where necessary we may disclose this information about you to third parties including but not limited to airlines, hotels, car rental companies, rail operators, tour wholesalers, insurance companies, government & law enforcement agencies, and their intermediaries. From time to time we may send you information that may help you to understand and make decisions regarding your travel needs, this could include holiday and flight offers. By accepting these terms and conditions you are agreeing to receive copies of our electronic newsletters. If you do not consent to us sending you information please advise us. We will never share, sell, rent, or otherwise distribute individual personal information, including your email address or any other contact information, with anyone without your expressed permission or unless ordered by a court of law. Information submitted to us is only available to employees of the company managing this information for purposes of contacting you or to contracted service providers for purposes of providing services relating to our communications with you.
Website & Advertising Terms
Product & supplier names and/or logos may be used within the website and/or company advertising & promotional materials including, but not limited to, print and digital (including social) media. The use of these items is intended solely to clearly and accurately represent services offered by the company. All images & product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement of or by the company.